News

1. Public Services and Government Affairs

Government Halls/Citizen Centers: Applications for ID cards, passports, social security inquiries, tax returns, and fine payments, significantly reducing waiting times.

Libraries: Self-service book borrowing, returning, and renewals, as well as access to collection materials.

Hospitals/Medical Institutions: Self-service registration, payment, test report printing, and medical record access, effectively alleviating pressure at check-in counters.

Transportation Hubs:

Airports: Self-service check-in, boarding pass printing, baggage check-in, and e-Gate customs clearance.

Train Stations/High-Speed ​​Rail Stations: Self-service ticket collection, purchase, and identity verification.

Subways/Buses: Self-service ticketing and transportation card top-ups.

2. Commercial and Retail Sectors:

Food and Beverage Services:

Fast Food Restaurants (e.g., McDonald’s, KFC): Self-service ordering and payment, with personalized menus.

Restaurants/Cafés: Scan a QR code to order, call a waiter, and settle the bill.

Retail:

Malls/Supermarkets: Self-Checkout kiosks allow customers to scan, bag, and pay for their items, saving labor.

Brand Name Stores: Self-service check-in/check-out kiosks allow customers to quickly check in, size, and price, and place orders online.

Hotels: Self-service check-in/check-out kiosks allow customers to quickly access their room cards by swiping their ID or passport.

III. Specific Industries and Scenarios
Financial and Banking: ATMs are the most classic self-service terminals, used for withdrawals, deposits, transfers, and balance inquiries.

Entertainment:

Movie theaters: Self-service ticket collection, purchase, and seat selection.

Scenic Spots/Museums: Self-service ticket purchase, collection, and guide information.

Education: Self-service printing, copying, and transcript printing terminals in schools.

Internal Enterprises: Used as Visitor Management Systems, allowing visitors to self-register and print visitor badges.

IV. Core Benefits of Self-Service Kiosk:
Improved Efficiency and Speed: Machines can handle standardized processes much faster than manual labor, reducing user wait time.

Optimize user experience: Give users more control and privacy (e.g., self-service checkout avoids awkwardness), with a clear user interface and standardized processes.

Reduced operating costs: In regions with high labor costs, this can significantly reduce the number of front desk and cashier positions, enabling 24/7 uninterrupted service.

Improve accuracy and data collection: Reduce errors caused by manual operation while collecting user behavior data for analyzing consumption habits and optimizing service processes.

Scaling and flexibility: Easily deploy kiosks in multiple locations, expanding service coverage without requiring full-time staff at every location.

Development Trends: Future self-service kiosks will be more intelligent and integrated:

Integrate multiple technologies: such as facial recognition, RFID (radio frequency identification), and NFC (near-field communication).

AI-enabled interaction: Equipped with intelligent voice assistants, enabling more natural human-machine conversations.

Personalized recommendations: Provide personalized product and service recommendations based on user historical data and behavior.